WaterOutlook Benefits

Chain of Custody of Data

chain of custody

WaterOutlook is based on the premise of:

  • Whoever / whatever generates the data puts it in – be it a human or a machine or a service supplier
  • Whoever / whatever needs the data takes it out or is delivered the data – be it a human or a machine

WaterOutlook both simplifies the chain of custody and also provides a full audit trail of every action undertaken in the repository.  For example manual data has the full suite of Meta-data parameters to satisfy contemporary audit requirements.

The full audit capabilities allow WaterOutlook Clients to be paperless for compliance reporting.


WaterOutlook brings major advantages to those responsible for managing multiple utilities by providing:

  • One repository for ALL Operational and Compliance data required
  • Systematic reporting from a central location
  • Data accuracy by minimising the chain of custody for data to one
  • Less reliance on key personnel
  • Exception reporting in real time for Manual and Lab data
  • Managing incident reporting
  • Better reporting complete with machine to machine (M2M) data interfaces for bilateral data flow to/from Regulatory Agencies (MoH, MfE, Regional Councils etc)
  • Multiple data syncs and sources managed through one portal
  • Cost effectiveness
  • Better operations by using accurate and timely information
  • One system can be efficiently deployed across multiple internal and external data systems

Early warnings

early warnings

WaterOutlook can also highlight where equipment maintenance or replacement is required – often well before planned maintenance programs. This means managers are at the absolute forefront of knowing how their plants are operating and when action is needed to ensure optimal performance at all times.

Data Storage/Security

WaterOutlook handles mission critical information for our clients. As such the WaterOutlook system is designed around the highest standards for diversity and redundancy of storage systems. The independent nature of WaterOutlook creates a safe and fully auditable system for critical data. WaterOutlook is simply the custodian of Council data. Our Council clients own their data.

WaterOutlook provides unprecedented data security via four layers of redundancy and diversity:

  • Every WaterOutlook client is hosted on computer hardware owned by WaterOutlook. These servers are co-located in tier 4 data facilities located over three different locations in New Zealand
  • Every WaterOutlook client also has a full geographically remote back up
  • Every 24 hours a full comprehensive and complete backup is sent to the client (including MSI of the software) to enable them to independently run their WaterOutlook system in times of emergency
  • Weekly "unconnected" backups are stored in the WaterOutlook offices

WaterOutlook complies with the Local Government requirements of Sovereign Data:

  • Data is stored on servers within New Zealand borders and on WaterOutlook wholly owned computers
  • A high level of diversity and redundancy is maintained across ALL WaterOutlook Systems
  • There is a diverse upstream supplier base with each supplier having a high level of diversity and redundancy
  • High level of geographical diversity with Data Centers in Auckland, Wellington and Christchurch
  • A continuous upgrade plan with all operating software patches updated at the first maintenance window opportunity and all hardware continuously cycled and updated to contemporary standards

Risk Reduction

Risk Reduction

WaterOutlook reduces time and risks for operators and management and gives managers the tools and information required to successfully run their utilities and report to their regulatory agencies and communities:

  • More transparency of processes providing improved operational information to regulatory agencies
  • Better visibility of overall performance
  • Improved base data for decision making
  • Management of collating third party data
  • Direct measure of contractor/operator KPIs
  • Ownership of reporting structure
  • Management of sampling to ensure samples are taken and recorded